Shipment Order Policy:

1. Shipping Methods: We ship our products via Post NL or DHL within the Netherlands.
2. Shipping Time: The estimated shipping time is between 4-6 days.
3. Shipping Costs: The standard shipping cost is 8.47 euros per order.
4. Free Shipping: Orders above 35 euros qualify for free shipment.
5. Packaging: We ensure proper packaging and labeling of all shipments to ensure safe delivery.

Return Policy:

1. Eligibility: If you’ve ordered an item but it’s not what you expected, you may return or exchange it within 14 days, provided it remains unopened (return costs are at your own expense).
2. Refund Process: Upon receipt of the unopened item, we will process the refund within 14 days.
3. Return Instructions: Please send an email to info@eternalglowskincare.com for further instructions on returning or exchanging your item
4. Non-Returnable Items: Certain items may not be eligible for returns, such as perishable goods or personalized items.